Breadwinners Scores an Outstanding 94.7% NPS Score, Proofers Find

Proofers success!

Over the last few months, our Proofers programme has been up and running to support our online bread sales. Like Breadwinners, our Proofers are people with settled refugee status in the UK.

We hire our Proofers as a progression from the Breadwinners programme, and the programme teaches important skills including professional phone call manner, how to operate customer service, and – most essentially – remote working experience. Over lockdown, we also provided any Proofers who needed them with laptops.

Without the Proofers programme, several of our Breadwinners would have struggled to progress into their new roles, which may require remote working now or in the future.

Recent graduates from the Proofers programme told us that this training was a key reason why they were able to apply for and secure jobs during the last two months, with several moving into roles which would they would not have been able to apply to without this specific experience.

Show us the numbers!

At Breadwinners, we recognise the importance of these skills in our digital, post-pandemic world, and we’re pleased that we can continue to support our Breadwinners to keep moving forwards and thriving in the UK!

You might be interested to learn that our Proofers also found that 89% of our customers rated as “brilliant”. Our Proofers also researched our Net Promoter Score (NPS), which is a calculation of how recommendation-worthy Breadwinners is based on a rating of 1-5 of how likely our customers are to recommend Breadwinners to a friend – and found awesome results. Our NPS is as high as 94.7% - when the benchmark for the ecommerce sector is only 48%.  So much love for Breadwinners!

89% think Breadwinners is “brilliant” and we receive a Net Promoter Score of 94.7%!

Our Proofers discovered that our customers overwhelming enjoyed the taste and quality of our bread and customers repeatedly mentioned that our cause – supporting refugees – was why they loved to buy from Breadwinners.

“The bread was amazing; I really enjoyed your products.” – Customer feedback

What’s more, we found that 32% of the respondents heard about us from word of mouth. You love to chat about Breadwinners too! It really helps us if you keeping doing this, even if you can’t buy from us, so please keep letting your friends and family know about Breadwinners.

The second most common way people heard about Breadwinners was through social media, so keep sharing and tagging us @wearebreadwinners on Instagram and @webreadwinners on Twitter to share the love!